Terms and Conditions

Version 1.1

AGREEMENT

These terms and conditions forms a binding agreement (“Terms & Conditions”) between you and the Legal Entity that you are representing, if any, (hereinafter collectively referred to as “You” or “Your” or “User”, which expression shall, unless it is repugnant to the subject or context thereof, mean and include its legal heirs, executors, administrators, successors, affiliates, and permitted assigns) ON THE ONE PART and SHIP GLOBAL EXPRESS PRIVATE LIMITED, a private limited company incorporated under the Companies Act, 2013, having its corporate office at 1404, Road No. 6 Mahipalpur, New Delhi – 110037, India (hereinafter referred to as “Ship Global” or “We” or “Our” or “Us”, which expression shall, unless it is repugnant to the subject or context thereof, mean and include its successors, affiliates and assigns) ON THE OTHER PART.

The User and Ship Global shall hereinafter collectively be referred to as “Parties” and individually as “Party”.

INTRODUCTION

Ship Global owns and operates the website “www.shipglobal.in” (“Website”) and application “ShipGlobal” (“App”) (hereinafter the Website and App are together referred to as “Platform(s)”).

We through the Platforms offer logistic/shipping services to You either through Shipping Vendors or ourselves (“Services”) and/or sell certain Products, in accordance and subject to compliance with the terms and conditions contained in the Agreement.

Please read these Terms & Conditions and other documents referred herein carefully before registering on, accessing, browsing, downloading or using any Services or purchasing any Products offered on the Platforms or any electronic device.

ACCEPTANCE

Eligibility: The Platforms, the Services and the Products are only available for, and to, persons who are competent to enter into legally binding agreements under the Indian Contracts Act, 1872. For avoidance of any doubt, no Services or Products or access to the Platforms will be available to any person that has been previously stopped/blocked from accessing the Platforms or availing the Services or purchasing the Products by Ship Global, unless specifically permitted by Ship Global at its sole discretion.

User’s Representations: By accessing, browsing, using or registering on the Platforms or availing the Services or purchasing any Products, You are representing the following:

You are 18 years of age or older;

You are capable of entering into a legally binding agreement as per the Applicable Law;

You are not barred or otherwise legally prohibited from accessing or using the Platforms and/or Services and/or Products;

You have all necessary rights, powers and authority to enter into and perform the Agreement;

That the entrance and performance of the Agreement by You and/or entity You are representing shall not violate any Applicable Law and shall not breach any agreement, covenant, court order, judgment or decree to which You are bound; and

That You have read and understood the contents of the Agreement and that the Agreement will not be construed in favour of or against You due to Ship Global drafting the Agreement, and that no presumption or burden of proof shall arise favoring or disfavoring Ship Global by virtue of being the author of any provisions of the Agreement.

User’s Acknowledgement: By accessing, using, browsing, downloading, or clicking on the “Continue” box or checking the box “I agree to the Terms and Conditions” or registering on the Platform or availing any Service or purchasing any Product, it shall be deemed that You irrevocably and unconditionally agree, consent and accept:

all of the provisions of the Agreement in its entirety and that the Agreement forms a legally binding contract between You, the Legal Entity You are representing (if applicable), Ship Global and other relevant parties in connection with availing the Service(s) and/or using, browsing or accessing the Platforms and/or purchasing any Products;

that the Agreement shall be deemed to have come into effect, and each of the provisions of the Agreement to the extent applicable;

that Ship Global has the right to, from time to time, alter, add, remove, amend and/or modify any portions or whole of the Agreement, without any prior notice to You, and You agree to comply with such amended Agreement. Once posted, the changes will come into effect immediately unless specifically stated otherwise. Ship Global may update You on an annual basis or as otherwise prescribed under Applicable Law of all the changes or amendments made by Ship Global to the Agreement. For avoidance of doubt, it is hereby stated that any change or amendment made to the Agreement will come into effect immediately upon posting (unless otherwise specified) and not on the day on which You may be notified of the changes. Any failure or delay in updating You of the changes or amendments to the Agreement by Ship Global will not impact the validity and effectiveness of those changes or amendments. You will be solely responsible for keeping yourself updated of the changes/amendments in the Agreement by regularly reviewing the Agreement on the Platforms and checking for any updates or changes on a regular basis. Continued access or use of Platforms and/or availing of Service(s) and/or purchase of Product(s) will be deemed to constitute Your irrevocable and unconditional acceptance of the amended Agreement;

that You have provided consent to automatically receive updates such as bug fixes, patches, enhanced functions, missing plug-ins and new versions (collectively, ‘Updates’), for the purpose of effective delivery of the Services. Please note that your continued use of the Platform following such Updates would constitute deemed acceptance by you of the same.

that You have not and shall not impersonate any person or entity, or falsely state or otherwise misrepresent Your identity, age or affiliation with any person or entity;

that it is Your absolute responsibility to independently evaluate, or obtain independent advice from a competent professional of, the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the Platforms specifically or on the internet generally;

that if at any time You do not agree with any provision of the Agreement or do not wish to be bound by the Agreement, You shall immediately cease Your use of the Platforms, Services and Products and forthwith make payment of all outstanding amounts due to Ship Global. You shall be bound by and shall continue to adhere and abide by the Agreement, for so long as You avail the Service or owe any amount to Ship Global in relation to any of the Service(s) and/or Products;

that You are responsible for all activities and transactions that occur under, or takes place through, Your account, whether knowingly or negligently and if anyone uses Your account, including individuals under 18 years of age, You will still be responsible for ensuring that such individuals comply with these Terms & Conditions and You will be solely responsible for all actions these individuals take in and/or through Your account. You also acknowledge that Ship Global does not have any responsibility of ensuring that You meet the aforesaid eligibility requirements;

that You are using the Platform(s) only for the Service(s) and/or purchase of Product(s);

that You will not indulge directly or indirectly in decompiling, reverse engineering, disassembling content, removing any intellectual property right associated with Ship Global, including Our copyright, trademarks, trade secrets, designs, and patents, or other proprietary notices;

that You shall not access or use the Platforms in any manner that (i) may be harmful to the Platforms or its operation or its content or to other users; (ii) may be unlawful and not in accordance with Applicable Law; (iii) may hinder the other users’ enjoyment of the Platform; or (iv) to defraud other users, and/or Ship Global;

You shall neither attempt to delete/modify the Platforms nor post, distribute, or otherwise transmit or make available any software or other computer files that contain a virus, other harmful component or malicious content, or otherwise impair or damage the Platforms or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of the Platforms;

You understand and accept that not all Services and Products offered on the Platforms are available in all geographic areas and You may not be eligible for all the Services and the Products offered on the Platforms. Ship Global reserves the right to determine the availability and eligibility for any Services and/or Products;

That You will use the Services only for purposes that are permitted by: (a) the terms of usage as outlined in the Agreement; and (b) Applicable Law, regulation and generally accepted practices or guidelines in the relevant jurisdictions (including any laws regarding the export of goods, data or software to and from India or other relevant countries); and

to receive communications, correspondences, updates, notifications, etc. from Ship Global through email, SMS, Whats-app and any other mode as agreed from time to time, and it agrees that the said communications, correspondences, updates, notifications, etc. will be legally binding on them.

User’s Undertakings: While accessing or using the Platforms and/or Service and/or Products, You hereby irrevocably and unconditionally agree and undertake not to:

violate any of the provisions of the Agreement;

avail Services and/or Products with monies that may have been obtained illegally or fraudulently or from sources not permitted under Applicable Law;

infringe Our or any third party’s intellectual property rights, rights of publicity or privacy;

post, transmit, modify, store, update, or share any message or content data, image or program which: (i) is libellous, defamatory, racially or ethnically objectionable; or (ii) discloses private or personal matters concerning any person; or (iii) is false or untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person; or (iv) is pornographic, vulgar, paedophilic, offensive in nature; or (v) which is harmful to a child; or (vi) threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, public order; or (vii) which causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting to any other nation;

refuse to cooperate in an investigation or provide confirmation of Your identity or any other information provided by You to Ship Global;

use the Platforms or Services in any manner that could damage, disable, overburden, or impair these, including, without limitation, using Platforms or Services in an automated manner;

use any robot, spider, other automatic device, or manual process to monitor or copy the Platforms, in whole or in part;

take any action that imposes an unreasonably or disproportionately large load on the infrastructure / network of Ship Global;

sell Services/Products, information, or software associated with or derived from these or represent as Ship Global’s representative to undertake the same;

use the facilities and capabilities of Platforms to conduct any activity or solicit the performance of any illegal activity or any activity that is unlawful or forbidden under applicable law or under the Terms & Conditions or other activity which infringes the rights of others; and

use Services in a manner that results in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties, and other liability to Ship Global, a third party or You.

USE OF PLATFORM AND AVAILING OF SERVICES

Provided You accept and comply with the Agreement, and have not revoked your acceptance, Ship Global hereby grants You a personal, non-exclusive, non-transferable, limited, revocable privilege to enter and use Platforms and/or avail all or some of the Services and/or purchase the Products. The availing of any Service(s) by You shall also be subject to compliance with all the other rules, guidelines, policies, terms, and conditions specified by Us for that particular Service(s) being availed by You. You hereby consent and agree to comply with the rules, guidelines, policies, terms and conditions, instructions, requests, etc., as may be specified by Ship Global, from time to time, in relation to each Service availed or to be availed by You. Your access to avail the Services will at all times be solely at the discretion of Ship Global.

Registration on Platform: In order to gain access to the Platforms, You need to open a User’s account with Ship Global by registering on the relevant Platform and completing the authentication process through one of the methods of authentication specified on the Platforms, including but not limited to, entering the one-time password (OTP) issued by Ship Global to You on Your mobile number that shall be provided by You. Your access to the Platform will be linked to the said mobile number which shall be the registered mobile number. You agree, consent to and acknowledge that as part of the registration process, You will provide personally identifiable information about You like Your Name, email address, mobile phone number, address and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.), which shall be stored by Ship Global and, Ship Global may also store information about the pages on the site You visit/access, the links you click on the site, the number of times you access the page and any such browsing information. All such information shall be stored and used in accordance with the Privacy Policy.

Account Data Confidentiality and Verification: You hereby agree, represent, warrant and confirm that:

at the time of registration of Your account, You are obliged to provide correct, complete and accurate information including your personal information such as name, address, contact number, and KYC details, and further You shall at all times maintain accurate, complete and up-to-date account information including the personal information in Your account. The login data/credentials are intended solely for Your personal use and therefore, are always to be kept secret and safe. Multiple users are not permitted to share the same/single log-in. You are not entitled to share the login credentials with any third parties for using Services or to disclose these otherwise. Further, You will be at all times responsible to maintain the confidentiality of the login credentials of Your account. You will immediately notify Ship Global of any unauthorized use of Your passcode or account or any other breach of security, and in the event Your device has been lost or stolen, You shall request Ship Global, to block the account and/or change the passcode immediately for the account;

You will provide additional information, on the request of Ship Global to verify Your identity as a condition of providing any Service(s) to You or before Ship Global permits You to use Service(s) through Your relevant account;

You shall be solely responsible for immediately notifying Ship Global by contacting on support@shipglobal.in of any change in Your e-mail address and/or mobile number registered with Ship Global and/or any other Personal Information provided by You to Ship Global for accessing the Platforms and/or availing the Services and/or purchasing the Products;

You may only possess one account, unless otherwise permitted by Ship Global in writing; and

You will provide the complete and correct address/description of the Customer to whom the Shipment(s) have to be delivered as well as all the relevant information/details and documents (including but not limited to e-way bill number and GST invoice, if applicable) while handing over the Shipment(s) as required for purposes of providing the Services like custom clearances etc.

Scope of Service: The User by availing the Service(s) shall be deemed to have irrevocably and unconditionally agreed, consented and accepted to the following:

That it will comply with the provisions of the Agreement as amended from to time;

the actual pick-up and delivery of Shipment(s) maybe undertaken by sub-contracted Shipping Vendors of Ship Global, and that it shall be the sole responsibility of the User that the Shipment(s) are ready for pick-up prior to scheduled pick up;

User shall collect and keep as record the duly signed shipping manifest, which shall be evidence of the handover of the Shipment(s) to the Shipping Vendors or Ship Global, as the case may be;

pick-up will only be undertaken from the location set out by the User on the Platforms at the time of booking the Shipment(s);

that the Shipping Vendor shall be assigned by an automated process based on various factors like the location/pin code of the pick-up/delivery, nature of goods being shipped and the type of delivery speed, and a tracking number may or may not be assigned, which shall depend on the Shipping Vendor and/or pin-code/geographical location of delivery. That there is no assurance that a proof of delivery will be provided to the User;

to provide each Shipment with shipping label prominently displayed on it, and the shipping label shall provide all details including the Customer’s name, address, contact details, return address, details of the contents, order number and gross value;

all Shipment(s) to be properly packed with good quality materials, and if applicable it shall contain an invoice complaint with Applicable Laws, and the packing shall be tamper/damage proof. Ship Global shall have no liability of any kind whatsoever, in the event of any kind of damage/leakage/tampering/pilferage etc. on account of poor packaging of the Shipment(s) which shall be solely Yours;

that it shall be solely responsible for ensuring compliance with all Applicable Laws with respect to the contents of the Shipment(s) and the booking and sale/delivery of the Shipment(s);

that Ship Global reserves its rights to provide online tracking, if available, for all Shipments through its Shipping Vendors;

that the User is fully aware of the items prohibited in terms of Applicable Law, on the Platforms and/or Shipping Vendor’s website for carriage and undertakes that it shall not book or handover or ship or attempt to ship any Shipments which is prohibited, restricted, banned, illegal, stolen, counterfeit, fraudulent or infringing/in breach of any third party rights or Applicable Law (including Shipping Vendors guidelines) or which contains any currency, cash, gold, silver, diamond, platinum, precious metals, precious stones, jewellery (excluding artificial jewellery), bullion, financial and security instruments, or any reactive, hazardous or dangerous items/goods. An indicative list of the dangerous goods and restrictive goods has been set out in Annexure A, however the list may not be exhaustive, and it is the User’s sole responsibility to keep itself upraised of the latest position under Applicable Law, guidelines issued by Ship Global and/or the Shipping Vendor in reference to the same.

In the event User hands over or provides the Shipment(s) to Ship Global/its Shipping Vendors in contravention of the above clause, then Ship Global/its Shipping Vendors shall not be responsible/liable for any loss, damage, theft or misappropriation or confiscation or seizure of such goods even if Ship Global/its Shipping Vendors or the delivery personnel has/have knowledge of the same and even if such loss, damage, theft or misappropriation or confiscation or seizure is caused due to any reason attributable to Ship Global/its Shipping Vendors or the delivery personnel. The User undertakes that in the event any contents of the Shipment(s) booked/handed over by it falls within the category of the banned/illegal items or those described above (including reactive, hazardous and dangerous goods which are in breach of any Applicable Law or of any packaging/transportation guidelines of the concerned Shipping Vendor), then the User agrees to indemnify Ship Global, its Shipping Vendor and their respective personal and representatives for any and all issues, losses and damages arising pursuant thereto. In addition, Ship Global would inter-alia have the right to retain the custody of such Shipment(s) (including opening, inspecting and subsequently disposing of Shipment(s)) and to levy damages/charges (along with the applicable GST amount and freight charges) of Rs. 1,00,000/- (Rupees One Lakh only) per incident/shipment or as prescribed under Applicable Law or of such other amount as decided by Ship Global in its sole discretion;

User understands, agrees and acknowledges that Ship Global is a mere bailee of the Shipments and the contents therein and is not an insurer of the same. User hereby expressly and specifically waives all its rights and claims against Ship Global and its Shipping Vendors arising out of or in relation to the principles of insurance.

With respect to some Shipment(s), there may be a possibility that physical delivery to Customer won’t be possible, and the Shipment(s) will be delivered in open porch / mailbox or Customer has to do self-collection from access pickup point of carrier, and these cases will be closed as delivered on system.

Arrangements with Third Party: Where any Products and/or Services are made available to You through any third party, such Products and/or Services will be provided on an as is and as available basis, without any representations and warranties, express or implied by Ship Global. Ship Global does not make any representations pertaining to the information, content, Products and/or Services listed or included on or delivery of any such Products and/or Services to You through any third party, except as specifically stated in writing. You explicitly agree, acknowledge and confirm that Ship Global is not responsible in any way for the Products and/or Services purchased and/or availed by You from any third Party. You hereby agree, represent, warrant and confirm that:

Ship Global shall not be liable, in any manner whatsoever, for failure of any transaction undertaken by You on any third party’s platform for any reason whatsoever including but not limited to non-performance or omission or commission on the part of the third party, deficiency of products and/or services delivered and/or technical errors on the third party’s platform;

You shall be solely liable for any losses, disputes, and/or fraudulent transactions undertaken on any third party’s platform due to any reason whatsoever and Ship Global shall have no liabilities in this regard. Further, Your recourse, if any, will be against the relevant third party and Ship Global will neither be a necessary nor a proper party to any such issue and/or dispute between Yourself on the one hand and the third party.

Mechanics of payment transactions: The mechanism for payment in respect of a particular Service or Product shall be as set out on the Platforms for that particular Service or Product. Please carefully read through the same to apprise Yourself of the payment mechanism and procedure for that particular Service or Product.

KYC check and authentication documents:For availing some Services, You may be required to provide certain Know Your Customer (KYC) information and other authentication documents as prescribed under Applicable Law and as specified on the Platforms. Please carefully read through the same to apprise Yourself of the KYC documents required for that particular Service.

Notwithstanding anything contained herein to the contrary, the User hereby: (i) agrees that the User has voluntarily submitted the various KYC information and documents (including but not limited to Aadhaar card/OTP, PAN card, voter id, passport, driving license, GST certificate, income tax returns, entity details, credit card details, debt card details, other financial instrument details etc.) and requisite information as required by Ship Global from time to time; (ii) provides its consent for verification of the information and documents submitted to Ship Global in order to establish its genuineness in the manner permitted by Applicable Laws; and (iii) provides its consent and further authorizes Ship Global to share User’s relevant details and documents (including but not limited to business/registered name(s), phone number(s), address(es), email-id(s), PAN card, bank account details, KYC documents, etc.) with the concerned entity for processing of insurance claims and with the concerned judicial authority, court, police, complainant, etc. (as the case may be) in the event of a complaint being filed against the User or dispute being raised in relation to the Shipment(s) made by the User.

Communications and Information: For the purposes of communicating with You and seeking information/authentication from You:

Ship Global may send alerts to the mobile phone number or e-mail or push notifications as provided by You, while registering with the Platforms and/or for any Service(s) availed and/or Products purchased, or on any updated mobile number or e-mail address subsequently provided by You;

You will be able to receive the alerts sent: (i) via short messaging service (SMS), only if the mobile phone is in On mode to receive the SMS; (ii) via e-mail, only if the e-mail servers and e-mail ids are functional; and (iii) via push notifications, only if You have enabled the receipt of such notifications. If the mobile phone is in Off mode or if the e-mail servers or email-ids are not functional or if the push-notifications feature has been turned off, then You may not get the alert at all or get delayed messages; and

Ship Global will make reasonable efforts to provide alerts via SMSs, e-mails or push notifications and it shall be deemed that You shall have received the information sent by Ship Global as an alert on the mobile phone number or e-mail id provided during the course of, or in relation to, using of the Platform or availing of any Service or purchasing of any Product. Ship Global shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. Ship Global shall not be liable for non-availability or non-receipt of the SMSs, email alerts, or push notifications service in any manner whatsoever.

Territorial Restrictions: The territorial restrictions of each Service shall be as set out on the Platforms for that particular Service. Please carefully read through the information set out on the Platforms for a particular Service to apprise Yourself of the territorial restrictions that apply in relation to that Service.

Suspension/Termination of Account: You also hereby explicitly agree, acknowledge and confirm that Ship Global shall have the right to suspend or terminate Your account and refuse any and/or all Services/Products, at the sole discretion of Ship Global without any prior notice to You: (a) if it is found that You have provided any information including personal information that is untrue, inaccurate, not current, or incomplete; or (b) if You are in breach of any of the provisions of the Agreement; or (c) for any other reasons deemed fit by Ship Global. Ship Global shall not be liable in any manner whatsoever for any loss or damage incurred by You or any dispute initiated by or against You, due to any untrue, inaccurate, not current, or incomplete information provided by You or You being in breach of the provisions of the Agreement.

Further, if We have reason to believe that there is suspicious or unusual activity being carried out through Your account, We may temporarily or permanently suspend your access to the Services and/or Platform, but the same shall not be construed to mean any obligation on Ship Global to ensure suspension or termination of account if there is any suspicious or unusual activity being carried out through Your account. If We suspect that any feature, offer or reward promotion is being availed by You in a manner (i) that it is not intended to be availed; (ii) that is designed to deliberately side step fair use restrictions; (iii) that may result in you gaining an undue, unfair or unethical advantage over other users; (iv) that is intended to cause losses or other harm to Ship Global or other partners, Ship Global reserves the right, but the same shall not be construed to mean any obligation on Ship Global, to reverse the relevant transaction, suspend the account or restrict You from using the Platforms in their entirety or any specific feature(s) thereof. You may reach out to the Ship Global support team to assist You with any query or question arising as a result of the aforementioned suspension/ deletion.

You may end your legal agreement with Ship Global at any time by deactivating your account and discontinuing the use of the Services. We provide all Our users an option through which You may request deletion/deactivation of the complete account on the Platforms. Provided however, Ship Global may continue to maintain records for record keeping and archival purposes and/or regulatory reasons. Deletion of the account or Termination also does not terminate Your obligations undertaken prior to deletion or termination of the account including but not limited to the obligation to repay any outstanding dues.

Consequence of Suspension/Termination: In the event of any termination or suspension of any Service or Your account, You shall continue to remain liable to pay in full all amounts due and payable to Ship Global in relation to that Service and shall not be discharged from Your obligation to comply with all applicable provisions of the Agreement until such amounts are paid in full.

PERSONAL INFORMATION

Privacy Policy: You hereby agree, and expressly consent to, that Your Personal Information shall be collected, handled, stored, analysed, and used by Ship Global or any other third party, as the case may be, for the purpose of providing You access to the Platform, enabling the use of Services and to comply with Applicable Law. Your Personal Information shall be collected, handled, stored, analysed, and used by Ship Global in accordance with its privacy policy, as amended from time to time. You hereby irrevocably and unconditionally accept the Privacy Policy of Ship Global. In case of any discrepancy between the terms of the Terms & Conditions and the Privacy Policy pertaining to handling, processing, using, sharing, disclosing, etc. of Your Personal Information, the terms of the Privacy Policy shall prevail.

Sharing of Personal Information: You understand and agree that, to the extent permitted by Applicable Law, any data provided by You in connection with the Services may be shared with Our subsidiaries, afﬁliates or partners, and/ or used by Us for providing and/or enhancing the Services, including but not limited to creating new products.

Personal Information:For the purposes of this Terms & Conditions, “Personal information” shall mean all personal information provided by You, together with personal information received by Ship Global from third parties or generated in the course of You accessing the Platforms and availing the Services. You hereby explicitly agree, acknowledge and confirm that such Personal Information may be displayed, automatically or otherwise, upon logging into Your account on the Platform(s). Please note that some of Your information, including Personal Information required to service Your account, is readily available on the Platforms and only viewable by You by logging on to the relevant Platforms.

FEES AND PRICING

With respect to pricing of the Services/Products and payment of fees by You, You hereby agree and confirm the following:

You are responsible for any and all fees that may be applicable to certain transactions or use of the Platform or Services or purchase of Products; where you will be notified of such applicable fees, prior to the completion of any transaction or use of the Platform or Services or purchase of Products. By clicking ‘Proceed’ / ‘Submit’ / ‘Continue’ or any other similar button on the Platform, You shall be deemed to have consented to the fees displayed on the said page;

fees/pricing shall be calculated in accordance with the Merchant Agreement, as amended from time to time. You hereby irrevocably and unconditionally accept the Merchant Agreement of Ship Global. In case of any discrepancy between the terms of the Terms & Conditions and the Merchant Agreement, the terms of the Merchant Agreement shall prevail.

Ship Global reserves its rights, at its sole discretion, to add new services for additional fees and charges or to proactively amend fees and charges for existing Services, at any time. Fees stated prior to the Services being provided or Products being purchased shall apply;

Ship Global strives to provide accurate services and product pricing information, however errors may occur. All the Services and Products listed on the Platforms will be sold at MRP unless otherwise specified. In the event, that an item is wrongly priced, Ship Global may, at its discretion, either contact you for instructions or cancel Your order and notify You of such cancellation. Unless the Services or Product ordered by You have been explicitly accepted by Ship Global, Ship Global will have the right to modify the price of the Services/Products and contact You for further instructions, or cancel the order and notify You of such cancellation;

You agree that the billing credentials provided by You to Us will be accurate and You shall not use billing credentials that are not lawfully owned by You;

Unless specifically stated otherwise, all fees shall be exclusive of all taxes like Goods and Service Tax, which shall be charged as applicable additionally and the User will be solely responsible for payment of all such taxes, legal compliances, and statutory registrations and reporting under Applicable Law. Ship Global under no circumstances shall be liable for any of the User’s taxes or legal or statutory compliances;

Pre-paid accounts: Services and/or Products provided by Ship Global shall be on pre-paid basis, unless agreed or specified otherwise, and the User shall credit an amount in its respective account with Ship Global to avail the Services and/or purchase the Products;

The User shall credit monies in its account with Ship Global basis its needs and usage of the Services and/or purchase of the Products on the Platforms;

The account of the User shall be activated by Ship Global at its sole discretion upon credit of monies by the User;

Ship Global will raise an invoice for the Services availed and the Products purchased, which shall be made available to the User on the Platforms after login by the User to its account. That Ship Global shall debit the monies from the User’s account equal to amount of the invoice raised. In the event upon collection of the Shipment(s) it is found that the weight of the Shipment(s) provided by the User is incorrect and extra charges are payable then the same shall be deducted from the User’s account and revised invoice shall be raised by Ship Global.

In the event, the invoice amount is more than the credit balance in the account of the User, the invoice shall be marked as unpaid, and the Shipment(s) shall be suspended until the User deposits sufficient monies in its account to clear the invoice raised.

It shall be the sole responsibility of the User to verify the accuracy of the details set out in the Invoices, and in the event of any discrepancies in the content of the Invoice the same shall be raised by the User and informed to Ship Global within 3 (three) days of the Invoice being made available to the User. The User shall support all claims made by it with the signed copy of the manifest sheet of the pickup against which the Shipping Vendor/Ship Global has received/picked-up the Shipment(s). Without the signed manifest the claim shall not be considered valid.

The credit balance in the User’s account shall be available for booking the Services and/or purchase of the Products only for a period of 1 (one) year from the last shipment date. In case, the User does not book any Shipment(s) and/or purchase any Product for a continuous period of 1(one) year, then Ship Global shall have an unconditional right to forfeit any credit balance in the User’s account.

The User can request for refund of the credit balance in the User’s account, however the refund shall be at the sole discretion of Ship Global. Any request for refund shall be subject to Applicable Law, refund being made to the original source/mode of payment, standard time taken to process such refund and mandatorily providing of necessary KYC documents by the User to process the refund. Further, Ship Global reserves the right to: (i) deny any request to refund the credit balance to a source being different from the original source/mode of payment; (ii) levy a surcharge (as per its sole discretion) to refund the credit balance; and/or (iii) levy appropriate damages/charges (as per its sole discretion) in case Ship Global is of the opinion that the wallet is being/has been used by the User for any unscrupulous/illegal activities or for purposes other than for payment to Ship Global.

If the User fails to pay any monies due to Ship Global under the Agreement by the due date then, and/or on termination/suspension/expiry of the Agreement in terms of the Agreement, Ship Global will have the right to: (i) deduct the amounts from any other monies that Ship Global owes to the User, and/or (ii) retain the custody of (and subsequently dispose within 30 days of retention) the Shipments of the User which are in the possession of Ship Global or any of its Shipping Vendor or any other third party, and/or (iii) levy an interest of 18% per annum from the due date of payment, till such time that the User makes entire payment towards the invoice, and/or (iv) forfeit the security deposit amount of the User (if any) lying with Ship Global. Without prejudice to the above, the User hereby agrees that it shall become liable to pay the charges as soon as the Shipment(s) are picked up from the User, and that Ship Global shall have a right to recover such charges from the User (for all the Shipment(s) which have been picked-up/shipped/RTO) as per the various modes agreed under the Agreement.

REFUND AND RETURN POLICY

The refund and return policy of Shipments shall be applicable as set out in the Merchant Agreement.

CUSTOMER SUPPORT

If You have any questions, issues, complaint, or seek any clarity in relations to the Agreement and/or Services/Products, please feel free to contact us at support@shipglobal.in

PROMOTIONAL OFFERS

You irrevocably and unconditionally authorise and consent to receive from third parties and Ship Global, and their affiliates, group companies, business partners, employees, agents or associates, promotional offers, deals, marketing materials and promotional material through telephone calls, e-mail, text message, whats-app or any other electronic means. You irrevocably and unconditionally confirm that laws in relation to unsolicited communications referred in National Do Not Call Registry as laid down by Telecom Regulatory Authority of India will not be applicable for such communications, telephone calls, emails, text messages or communication through any other electronic means received from third parties and Ship Global, and their affiliates, group companies, business partners, employees, agents or associates.

DISCLAIMERS

Said To Contain Basis & Inspection: It is expressly understood by and between the Parties that all products agreed to be delivered by Ship Global or its Shipping Vendors are on “SAID TO CONTAIN BASIS” i.e. Ship Global or its Shipping Vendors shall be under no obligation and is not expected to verify the description and contents of the Shipment(s) declared by the User on the docket, and as such the User shall undertake and ensure to make proper, true, fair, correct and factual declaration on the docket regarding description and value of Shipment(s) (including the value of the Shipment(s) which are prepaid/replacement/gift shipments). Further, Ship Global is not responsible in any way whatsoever for the merchantability of the contents of the Shipment(s).

Platforms may contain links to a number of third-party websites or apps offering varied products and/or services. Please note that these are only marketing campaigns for such third parties and are not offers or invitations to make an offer by Ship Global to enter into any kind of an arrangement. The links to the third-party websites are not based on a consideration of Your personal circumstances nor are these results of objective or independent research.

Upon clicking a specific third-party link, You will be directed to the respective third party’s page offering the product or service. You irrevocably and unconditionally understand and acknowledge that: (i) You are clicking on the third party link as per Your sole discretion; (ii) accessing the third party websites shall not mean approval by Ship Global for such products and/or services; (iii) Ship Global shall not be liable for the accuracy of the information being shared on the third party website and cannot be held liable for any claims, losses or damages. It is Your sole responsibility to independently evaluate or obtain independent advice from a competent professional of the accuracy, completeness, and usefulness of all opinions, advice, services, merchandise, and other information provided on third-party websites; (iv) Ship Global shall not be making any representations or warranties, expressed or implied, in respect of the products or services offered on such third party websites or as to the results obtained from such third party products or services, and Ship Global shall not be providing advice or making an offer, solicitation, invitation, or recommendation to buy or avail products or services offered on such third party websites; and (v) Ship Global takes no responsibility for the content of any third-party site. Links to third-party websites are provided solely for the purpose of directing You to the respective websites for Your convenience and information and accessing such websites and undertaking any transactions on such websites is at Your own risk, and Ship Global shall not be liable or responsible for any consequence of You accessing such websites and undertaking any transactions on such websites.

The information provided on the Platform is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility and liability for its use. Ship Global does not represent or endorse the accuracy or reliability of any information, or advertisements contained on, distributed through, or linked, downloaded or accessed from any of the Platforms, or the quality of any products or services, information or other materials displayed, or obtained by You as a result of an advertisement or any other information or offer in or in connection with the Platforms.

LIMITATION OF LIABILITY AND INDEMNITY

Limitation of liability: Notwithstanding anything contained herein or elsewhere, You hereby agree, acknowledge and confirm that:

that the liability of Ship Global with respect to the Services provided shall be limited to the extent set out in these Terms & Conditions and/or Merchant Agreement;

the Platforms and Services are being provided on an as is and as available basis and may be interrupted while browsing, transacting, using, or uploading information on the Platforms;

Services are being provided by Ship Global on a reasonable efforts basis with reasonable efforts to keep these valid and subsisting. Ship Global shall not in any manner be liable to You for any failure or delay in providing Services;

Ship Global does not provide or make any representation, warranty or guaranty, express or implied about the Services and/or Products;

Ship Global does not verify any content or information provided by Users and to the fullest extent permitted by law disclaims all liability arising out of the User’s use or reliance upon the Services;

You assume the entire risk of using the Platform and availing the Services. To the maximum extent permitted by Applicable Law, in no event shall Ship Global or any of its directors, officers, employees, agents or content or service providers be liable to You for any special, incidental, direct, indirect, punitive, or consequential damages whatsoever (including, without limitation, damages for loss of goods or services, loss of profits, business interruption, loss of information, or any other pecuniary or other loss) arising out of the use of, or inability to use or have access of Services and/or Platforms or for any security breach or any virus, bug, unauthorised intervention, defect, or technical malfunctioning of the Platforms, whether or not foreseeable and whether or not Ship Global or any of its directors, officers, employees, agents have been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out, of or in connection with, Your use of, or access to, the Platforms and Services. Further, Ship Global shall not be liable to You for any temporary disablement or permanent discontinuance of the Services by Ship Global or for any consequences resulting from such actions;

Ship Global shall not be liable for its failure to perform under the Agreement as a result of occurrence of any events beyond its reasonable control including, without limitation, events such as an act of God, fire, wars, sabotage, civil unrest, labour unrest, outbreak of pandemics or epidemics, action of statutory authorities or local or central governments, and/or change in Applicable Law, that may affect the performance of Ship Global and/or any payment gateway or any other integration used by Ship Global; and

Ship Global shall not be responsible or liable in any manner to the Users for any losses, damage, injuries or expenses incurred by the Users as a result of any action taken by Ship Global, where the User has consented for the same.

Ship Global has offered Services, set its prices, and set out Terms & Conditions in reliance upon the warranty-disclaimers and the limitations of liability set forth herein, that the warranty-disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between You and Ship Global, and that the warranty-disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between You and Ship Global. Ship Global would not be able to provide Services to You on an economically reasonable basis without these limitations. The liability of Ship Global will be limited to the fullest extent permitted by Applicable Law.

Ship Global’s liability, if any, and to the extent agreed herein, shall extend only to the User, and the User shall be fully liable to its Customers/recipient and neither Ship Global nor any of its Shipping Vendor, shall have any direct or indirect connection/ relationship or responsibility/obligation to User’s Customers or consignee of the Shipments, in any manner whatsoever.

Notwithstanding anything contained herein or elsewhere, in no event shall Ship Global and its affiliates and associates’ total cumulative liability to You in connection with the Services for all damages, losses and causes of action (whether arising under contract or otherwise), arising from or relating to Your use of the Platforms or arising from the Agreement shall be:

– In case of 0-100g shipments, the claim amount will be 30% (thirty percent) of invoice value plus shipping charges, with a maximum capping of Rs.1,000/- (Indian Rupees One Thousand Only) inclusive of the shipping charges paid/payable by You.

– For all shipments above 100g, the claim amount will be 30% (thirty percent) of the invoice plus shipping charges, with a maximum amount of Rs.4,000/- (Indian Rupees Four Thousand Only) inclusive of the shipping charges paid/payable by You.

Indemnity: You hereby indemnify and agree to indemnify, save, and hold Ship Global, its affiliates, employees, officers, directors and partners (including agents and service providers) (“Indemnified Party”) harmless from any and all claims, losses, damages, liabilities, costs and expenses including, without limitation, legal fees and expenses, incurred or suffered (directly or indirectly) by the Indemnified Party arising out of or related to: (i) Your use or misuse of the Services or the Platform or the Products; (ii) any violation by You of the Agreement including these Terms & Conditions; or (iii) any breach by You of the representations, warranties, and covenants herein made by You, and wrongful or negligent act or omission of act by You; or (iv) Your violation of any third party right, including any intellectual property right or privacy right; or (v) Your failure to be in compliance with Applicable Law, including tax laws and cyber security laws; or (vi) any claim that Your use of the Platform caused damage to an another user or third party; or (vii) any duties, taxes, octroi, cess, clearance charges and any other charge/levy by whatsoever name called, levied on the Shipment(s).

Ship Global will notify the User promptly of any such claim, loss, liability, or demand, and in addition to the User’s foregoing obligations, the User agrees to provide Ship Global with all reasonable assistance, at the User’s expense, in defending any such claim, loss, liability, damage, or cost.

INTELLECTUAL PROPERTY AND CONFIDENTIAL INFORMATION

You agree and acknowledge that Ship Global is the sole and rightful owner of the intellectual property of Ship Global and You agree not to register, use or file in Your own name or in the name of any other person or entity, any trademarks that are same or similar or resemble in any manner with the intellectual property of Ship Global and not to associate the intellectual property with Your or their businesses, except for the purpose as specified in the Terms & Conditions. In this regard intellectual property shall mean any and all property in any name, signature, word, letter, numeral or any combination thereof, software, trademark, brand name, service mark, trade name, design, logo, know-how and trade secrets belonging to Ship Global, whether registered or not. Nothing contained herein shall authorize You to use, display, or exploit the intellectual property of Ship Global without the prior written consent of Ship Global and all content on Platform and Services is the copyright of Ship Global except for third party content and any link to the third-party websites.

GOVERNING LAW AND JURISDICTION

The Agreement shall be governed by the laws of India. You hereby agree that if any dispute(s) or difference(s) arise between You and Ship Global in connection with or arising out of or relating to the Agreement, both parties shall attempt, for a period of 30 (thirty) days from the receipt of a written notice (“Disputes Notice”) from the other Party of the existence of a dispute(s), to settle such dispute(s) by mutual discussions.

If the said dispute(s) cannot be settled by mutual discussions within the 30 (thirty) day period specified above, such disputes(s) shall be referred to arbitration by a sole arbitrator for final resolution in accordance with the provisions of the Arbitration and Conciliation Act, 1996 (“Arbitration Act”), as amended from time to time. The Parties shall mutually appoint the sole arbitrator within 45 (forty-five) days from the date of expiry of the period to mutually settle the dispute(s). If the Parties fail to appoint a sole arbitrator in accordance with the procedure aforesaid and within the time period as specified above, such sole arbitrator shall be appointed in accordance with the provisions of the Arbitration Act. The arbitration proceedings shall be held in English language with the seat, venue and legal place of the arbitration being New Delhi. Subject to the arbitration agreement as mentioned above, the courts and tribunals at Delhi shall have the exclusive jurisdiction over any dispute(s) or difference(s) as described above.

Notwithstanding anything contained herein, Ship Global may at its sole discretion, and You irrevocably and generally consent, initiate proceedings against You anywhere in connection with the Agreement and to the giving of any relief or the issue of any process in connection with those proceedings including, without limitation, the making, enforcement or execution against any assets whatsoever (irrespective of their use or intended use) of any order or judgment which may be made or given in those proceedings. To the fullest extent allowed by law, Ship Global may take concurrent proceedings in any number of jurisdictions. Each of the rights, powers and remedies of Ship Global under the Agreement: (i) are in addition to, and not in derogation of, other rights and remedies of Ship Global given by contract or by applicable law independent of the Terms & Conditions; (ii) may be exercised even if this involves a conflict of duty or Ship Global has a personal interest in its exercise; and (iii) is not affected by any payment, settlement or anything which might otherwise affect them at law.

MISCELLANEOUS

Relationship: The Agreement constitute a principal-to-principal relationship between You and Ship Global and are not intended to and do not create any agency relationship. Services provided by Ship Global and when availed by You are being provided by Ship Global as an independent service provider and nothing contained herein shall be deemed: (i) to create any association, partnership, joint venture or relationship of principal and agent or master and servant, or employer and employee between You and Ship Global or any of its/their affiliates or subsidiaries; or (ii) to provide either You or Ship Global with the right, power or authority, whether express or implied, to create any such duty or obligation on behalf of the other party; or (iii) to mean that Ship Global is performing any activity or job or providing service on behalf of the User which is tantamount to seller or retailer and or stockiest/distributor.

Notices: All notices, requests, demands, waivers, queries, and other communications required or permitted to be given hereunder in relation to the Services, shall be emailed at support@shipglobal.in if to Ship Global and if to You, it shall be sent via email on Your email address registered with Ship Global or through SMS/ WhatsApp or other electronic means on Your mobile number registered with Ship Global or on any updated email address or mobile number supplied by You to Ship Global (if any). Such notices shall be deemed to have been received by You when Ship Global sends the notice to the email address or mobile number registered with Ship Global.

Assignment: Ship Global may assign, in whole or in part, its rights or obligations hereinunder to: (i) its associates, affiliates or any other group company; or (ii) any other company in any circumstances including but not limited to pursuant to a restructuring or re-organization or demerger of its organization or operations causing a change in management or something of a similar nature. It is clarified that Ship Global shall not require Your approval or consent for the above assignment. Ship Global may, at its sole discretion, provide notice of such assignment to You. You shall not assign, in whole or in part, Your rights or obligations under the Terms & Conditions without the prior written permission of Ship Global.

Waiver: Unless otherwise expressly stated, failure to exercise or delay in exercising a right or remedy hereunder by Ship Global shall not constitute a waiver of the right or remedy or a waiver of any other rights or remedies by Ship Global, and no single or partial exercise of any right or remedy hereunder shall prevent any further exercise of the right or remedy or the exercise of any other right or remedy by Ship Global. The rights and remedies provided to Ship Global in the Terms & Conditions or conferred by Applicable Law, common law, custom, trade, or usage, are cumulative and not exclusive of any other rights or remedies and may be enforced successively or concurrently. Your obligations hereunder will remain in full force and shall not be affected, impaired, diminished or extinguished by any act, omission, default, matter or thing (including anything which, but for this clause, would have discharged You (wholly or in part) or would have afforded You any legal or equitable defence) except the full, prompt and complete performance of all the terms, undertakings and conditions of the Terms & Conditions, including the due and punctual payment of all amounts that may become due to Ship Global under the Terms & Conditions.

Severability: If at any time, any provision of the Agreement is or becomes illegal, invalid, or unenforceable in any respect under any law of any jurisdiction, the legality, validity or enforceability of the remaining provisions will not be affected or impaired in any manner. In such event, Ship Global shall have the right to amend the terms of the Terms & Conditions such that the commercial intent of the Agreement and the interests of Ship Global are protected in the same manner as originally contemplated under the Agreement.

Survival: The terms and provisions of the Agreement which by their nature and intent are intended to survive the termination hereof shall so survive the termination of the Agreement.

Non-Exclusive Basis: It is agreed and clarified that the arrangement set out in the Agreement between the Parties is on a non-exclusive basis.

Compliance with Applicable Law: User shall at all times and at its/his/her own expense: (a) strictly comply with all Applicable Laws (including state, central and custom/international laws/statutes), now or hereafter in effect, relating to its/his/her performance of the Agreement; (b) pay all fees and other charges required by such Applicable Law; and (c) maintain in full force and effect all licenses, permits, authorizations, registrations and qualification from any authority to the extent necessary to perform its obligations hereunder or its business.

Specific Performance: The Parties shall be entitled to seek and enforce specific performance of the Agreement, in addition to any other legal rights and remedies, without the necessity of demonstrating the inadequacy of monetary damages.

Entire Agreement: The Agreement, the annexures and any other documents entered into or delivered or as referred to in the Agreement sets out the entire agreement and understanding between the Parties with respect to the subject matter hereof. Unless otherwise decided by Ship Global, specific terms of use supersedes all general terms of the Agreement, previous letters of intent, heads of terms, prior discussions and correspondence exchanged between the Parties in connection with the Agreement referred to herein. Similarly, unless otherwise decided by Ship Global, the Merchant Agreement, SOPs/SLAs issued in furtherance to the Agreement or otherwise, shall supersedes the provisions of the Agreement.

DEFINITIONS AND INTERPRETATIONS

Definitions: Unless the context otherwise provides or requires, the following words and expressions used in the Agreement shall have the meaning as provided to them herein below:

“Agreement” means this Terms & Conditions, including the recitals, schedules, appendices, annexures and exhibits and any amendments thereto from time to time and shall include the Privacy Policy, the Merchant Agreement and all other rules, regulations, standard operating procedures, service-level agreements, policies and specific terms & conditions specified by Ship Global from time to time.

“Applicable Law” means any statute, law, regulation, ordinance, rule, judgment, notification, rule of common law, order, decree, bye-law, approval of a government, directive, guideline, requirement or other restriction imposed by a government, court or tribunal having the force of law or any similar form of decision of, or determination by, or any interpretation, policy or administration, having the force of law of any of the foregoing, by any authority having jurisdiction over the matter in question.

“Customer” shall mean any person/Legal Entity who is the consignee i.e. the person/Legal Entity to whom the User is shipping the Shipment(s).

“Legal Entity” means a corporation, association, unincorporated association, partnership (general or limited), joint venture, estate, trust, limited liability company, limited liability partnership or any other legal entity or government, state or agency of a state.

“Product(s)” shall mean any items being sold by Ship Global on the Platforms.

“RTO” or “Return to Origin” means the Shipments returned or not accepted by the Customer and being returned to the User at the location where it was originally picked or as specified by the Client, as the case maybe.

“Merchant Agreement” shall mean the document issued by Ship Global, as amended from time to time which shall, inter alia, set out the methodology for calculating the weight of Shipments, User journey and liability policy of Ship Global.

“Shipment(s)” means the package/parcel that is being shipped by the User to the Customer.

“Shipping Vendors” shall mean all the third-party vendors with whom Ship Global has engaged and/or associated to the provide logistic/shipping services.

Interpretations: In the Agreement, unless the context otherwise requires:

All references in the Agreement to statutory provisions shall be construed as meaning and including references to: (a) any statutory modification, consolidation or re-enactment (whether before or after the date of the Agreement) for the time being in force; (b) all statutory instruments or orders made pursuant to a statutory provision; and (c) any statutory provisions of which these statutory provisions are a consolidation, re-enactment or modification;

references to the Agreement shall be deemed to include any amendments or modifications to the Agreement, as the case may be;

Words denoting the singular shall include the plural and vice versa, and words denoting any gender shall include all genders;

Headings to clauses, sub-clauses and paragraphs are for information only and shall not form part of the operative provisions of the Agreement or the schedules or the annexures and shall be ignored in construing the same;

the recitals, annexures and schedules shall form part of the Agreement and shall have the same force and effect as if expressly set out in the body of the Agreement, and any reference to the Agreement shall include the recitals, annexures and schedules. Any references to recitals, clauses, annexures or schedules are to recitals, clauses, annexures and schedules of the Agreement;

the words “include” and “including” shall be construed as being by way of illustration or emphasis only, and shall not be construed as, nor shall they take effect as, limiting the generality of any preceding words;

where a wider construction is possible, the words “other” and “otherwise” shall not be construed ejusdem generis with any foregoing words;

any reference to ‘Persons’ includes individuals, firms, partnerships, companies, corporations, associations, organisations, states, foundations and trusts (in each case whether or not having separate legal personality);

other terms may be defined elsewhere in the text of the Agreement and, unless otherwise indicated, shall have such meaning throughout the Agreement; and

the terms “hereof”, “herein”, “hereby”, “hereto” and derivative or similar words refer to this entire Agreement or specified clauses of the Agreement, as the case may be.

The Agreement is an electronic record in terms of Information Technology Act, 2000 and generated by a computer system, and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Annexure A

Indicative List

The below-mentioned items are restricted and might not be accepted by Ship Global Branded Services or other non-Ship Global Services or might be prohibited by law or both.

Alcohol, tobacco, drugs, contraband and poisonous goods
Activated Sim Cards
Air guns, replica and imitation forearms and arms and ammunitions
Asbestos
Corrosive items (acids, chemicals), radioactive material such as Aluminum chloride, Caustic soda, Corrosive cleaning fluid, Corrosive rust remover/preventative, Corrosive paint remover (Nail Polish), Acid (Hydrochloric acid, Nitric acid, Sulphuric acid, etc.)
Biological Substance, Category B
Corpses or human ashes
Fruits and vegetables
Fire extinguishers
Pornography material
Dry Ice
Edible Oils, De-oiled groundnut cakes, Fodder and Rice bran
Lottery tickets and Gambling devices
Food items that require refrigeration
Dangerous goods and Hazardous material
Radioactive stuff
Antiques
Designer clothing
Expensive jewellery
Bullion (of any precious metal)
Bacteria or virus samples
Harmful chemicals
Currency instruments
Cigarettes
Electronic Cigarettes
Lithium Batteries
Samsung Galaxy Note 7
Magnets
Speakers
DNS
Skin Sample
Blood Sample
Cosmetic
Soaps
Perfume
Ignite substance or combust are not allowed.
Medison more than 3 Month Quantity.
Homeopathic Medisons
Ayurvedic Medisons
Red Chilli
Seeds
Plant Cells
Govt Restricted Commodity (For Eg. PPE Kit, N95 mask )
More than 1 Battery Or Electric IEC mobile components
Desktop PC
Antiques
Credit Cards
Original Passport
Animals, raw skins/furs, live stocks and its Articles
Drones
LED / LCD
Hollow Musical Instruments ( Tabla, Harmonium )
Hoverboard
Precious / Semi-Precious Jewellery
Knives
Needle

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